F A Q – inkcasket

    Return an Item

    How do I return something?

    If you are not completely satisfied with your purchase, we guarantee a 100% full refund. You must return the item within 30 days of your purchase.

    Please reach us in the Contact page to initiate a refund.

    My item came damaged!

    We will replace damaged items at no charge. Please attach photos of the damaged item and we will ship you out a new item as soon as possible.

    Please reach us in the Contact page to initiate a refund.

    Do I have to pay for return shipping?

    No, we'll get you a fresh return slip.

    Poster Details

    How sturdy are your posters?

    All posters are printed on Museum paper, so they're pretty sturdy in quality.

    For those who want to get technical, our posters are: 192 g/m² and 70lbs in thickness

    What's "Museum Quality Paper?"

    Museum grade paper is known to be archival, which means it can be stored for a long time without turning yellow. It's totally dope.

    Why do you use Acid-Free ink?

    We use Acid-Free ink to prevent permanent damage and decay to the poster.

    If an acidic product comes into contact with paper, photos, textiles or other similar items, the acid can migrate, likely damaging the paper.

    Quality Control

    Our printing partner, CG Pro Prints, has their own in-house UV test chamber and so the materials are continually tested to ensure that color will stand the test of time and last as long or longer than any other prints available.

    PRODUCT DELIVERY

    All posters are sent from either CG Pro Prints (US and International) or Prodigi Prints (UK, Europe, International).

    NOTE: We do not pay any duties, custom fees, or any other associated fees. These fees are the responsibility of the customer. For customs information including any fees that may be incurred on your end before purchasing please check with your local post office or on the web. Every country varies.


    I never got my package!

    There's a chance the package was lost or sent to the wrong address.

    Please reach us in the Contact page and we'll send you another.

    When will my item arrive?

    Once payment is received, it takes 1-3 business days to process, package and fill the order. The actual transit time depends on the shipping address and printing company.

    How do you pack my precious posters?

    Posters are shipped folded in flat cardboard box.
    Large posters are shipped in durable poster tubes.

    United States Orders

    Items are shipped via UPS Surepost and arrive in 3-5 business days. Upgraded Priority Express items will take 1-2 business days.

    Canada Orders

    Items are shipped via UPS Mail Innovations International and arrive in 10-15 business days.

    International Orders

    Items are shipped via UPS Mail Innovations International and arrive in 10-30 business days.

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